Frequently Asked Questions
Whitsym's In-Home Health Care Services

Answer:
Our pool of caregivers are comprised of a diverse group of well trained, experienced, licensed and insured caregivers, all of whom speak English. All referred caregivers are screened according to Florida state law and the Agency for Healthcare Administration. We comply with the August 2010 Florida State Law
(Florida Statute (F.S.), Chapter 435 and s. 408.809)
requiring caregivers to submit to a Level 2 FBI screening.

Answer:
At the start of your service a licensed nurse will provide an initial evaluation to ensure quality care. This will put you in the best postion to decide what services your caregiver(s) will perform.

Answer:

Whitsym's referred caregivers can provide service for just a few hours each week or around the clock 24/7. Whitsyms offers a full range of in-home care services tailored to fit the needs of our senior and other adult patients.

Answer:
We accept Assignments of Benefits from you and will bill most Long Term Care insurances directly on your behalf.  However, each Long Term Care Policy is different and may have requirements that must be met before they approve and pay for care.  We will assist in contacting your provider to review what your policy covers.  Please be advised that although we accept Assignments of Benefits,  you remain ultimately responsible for the payment of our invoices in the event your carrier does not pay the entire bill.

Answer:
Our Service Coordinators will make every effort to have an aide available within the shortest reasonable time. Normally we are able to staff in several hours depending on when the services were requested and the type of services required.

Answer:
Whitsyms Nursing Service is a state licensed and insured nurse registry.  We provide referral services for caregivers, including Registered Nurses, Licensed Practical Nurses and Nurses Aides to care for patients at home, in hospitals, nursing homes and assisted living facilities.  The caregivers are independent contractors, and are not employed by Whitsyms Nursing Service.

Answer:
Rates are based on the type of services you require and the rate requested by the caregiver who is providing the services to you.  You may contact our office at 1-800-952-3881 and a service coordinator will assist you to determine the level of care needed.

Answer:
Personality issues may arise.  At Whitsyms client satisfaction is our # 1 priority.  If this should occur, contact our office immediately and our service coordinators will promptly find a more suitable caregiver to fulfill your needs.

Answer:
The Caregivers provide individual care with special attention to details.  The Aides assist with activities of daily living such as; bathing, dressing; and also assist with light housekeeping. The Registered Nurses and Licensed Practical Nurses perform skilled care.  We also offer companion, escort and nursing services.