FAQs Whitsyms Nursing Service
Please feel free to call or email us with any questions. 1-877-382-6089
Question: How are the care providers screened?
Answer: Our pool of care providers are comprised of a diverse group of well trained, experienced, licensed and insured care providers, all of whom speak English. All referred care providers are screened according to Florida state law and the Agency for Healthcare Administration. We comply with the August 2010 Florida State Law (Florida Statute (F.S.), Chapter 435 and s. 408.809) requiring care providers to submit to a Level 2 FBI screening.
Question: How do I know what services I need?
Answer: At the start of your service a licensed nurse will provide an initial evaluation to ensure quality care. This will put you in the best position to decide what services your care provider(s) will perform.
Question: How many hours a week will I need a care providers service?
Answer: Whitsyms’ referred care providers can provide service for just a few hours each week or around the clock 24/7. Whitsyms offers a full range of in-home care services tailored to fit the needs of our senior and other adult patients including special live-in arrangements.
Question: Do you accept insurance policies?
Answer: We accept Assignments of Benefits from you and will bill most Long Term Care insurances directly on your behalf. However, each Long Term Care Policy is different and may have requirements that must be met before they approve and pay for care. We will assist in contacting your provider to review what your policy covers. Please be advised that although we accept Assignments of Benefits, you remain ultimately responsible for the payment of our invoices in the event your carrier does not pay the entire bill.
Question: How quickly can services be provided?
Answer: Our Service Coordinators will make every effort to have an aide available within the shortest reasonable time. Normally we are able to staff in several hours depending on when the services were requested and the type of services required.
Question: Tell me about your organization.
Answer: Whitsyms Nursing Service is a state licensed and insured nurse registry. We provide referral and administrative services for care providers, including Registered Nurses, Licensed Practical Nurses and Nurses Aides to care for patients at home, in hospitals, nursing homes and assisted living facilities. The care providers are independent contractors, and are not employed by Whitsyms Nursing Service.
Question: What are the rates charged for care providers?
Answer: Rates are based on the type of services you require and the rate requested by the care provider who is providing the services to you. You may contact our office at 1-877-382-6089 and a service coordinator will assist you to determine the level of care needed.
Question: What if I’m not satisfied with my care providers service?
Answer: At Whitsyms client satisfaction is our #1 priority. Personality issues may arise. If this should occur, contact our office immediately and our service coordinators will promptly find a more suitable care provider to fulfill your needs.
Question: What type of care do the care providers offer?
Answer: We provide referral services for registered nurses, licensed practical nurses, certified nursing assistants, home health aides, companions and sitters. The care providers offer individual care with special attention to details. Care providers assist with these activities of daily living and more: bathing & grooming, dressing, toileting, ambulation (walking), preparing meals, transfers , travel care assistance, eating assistance, Alzheimer’s care and skilled nursing services. Care provider services are offered at home, hospitals, nursing homes, assisted living facilities and even on vacation.
Question: Does Medicare Pay For Home Care?
Answer: Whitsyms can assist you in defining what Medicare may or may not cover.
Generally, Medicare does not pay for long-term care, however, Medicare may pay for a limited amount of home nursing care for Seniors. (find out more)
If you didn’t see your question answered here, please feel free to call or contact us with any questions. 1-877-382-6089